MARC details
000 -LEADER |
fixed length control field |
01500cam a22003614a 4500 |
001 - CONTROL NUMBER |
control field |
13546709 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
SUN |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20181003140146.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
040402s2004 enka b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2004042105 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1403935033 (cloth) |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
SUNLIB |
Modifying agency |
DLC |
042 ## - AUTHENTICATION CODE |
Authentication code |
pcc |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.335 |
Item number |
.V36 2004 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8/ |
Edition number |
22 |
Item number |
VAN |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Vandermerwe, Sandra. |
9 (RLIN) |
15387 |
245 10 - TITLE STATEMENT |
Title |
Breaking through : |
Remainder of title |
implementing customer focus in enterprises / |
Statement of responsibility, etc. |
Sandra Vandermerwe. |
246 30 - VARYING FORM OF TITLE |
Title proper/short title |
Customer focus in enterprises |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
Houndmills, Basingstoke, Hampshire ; |
-- |
New York : |
Name of publisher, distributor, etc. |
Palgrave Macmillan, |
Date of publication, distribution, etc. |
2004. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xi, 209 p. : |
Other physical details |
ill. ; |
Dimensions |
24 cm. |
440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
Title |
Bloomberg professional library |
9 (RLIN) |
15388 |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references (p. 191-198) and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Consumer satisfaction. |
9 (RLIN) |
15389 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer relations. |
9 (RLIN) |
10323 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Organizational change. |
9 (RLIN) |
15390 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Organizational effectiveness. |
9 (RLIN) |
8464 |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Contributor biographical information |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/bios/hol056/2004042105.html">http://www.loc.gov/catdir/bios/hol056/2004042105.html</a> |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Publisher description |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/description/hol053/2004042105.html">http://www.loc.gov/catdir/description/hol053/2004042105.html</a> |
856 41 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Table of contents |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/fy046/2004042105.html">http://www.loc.gov/catdir/toc/fy046/2004042105.html</a> |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
a |
7 |
b |
cbc |
c |
orignew |
d |
1 |
e |
ocip |
f |
20 |
g |
y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
Dewey Decimal Classification |
Koha item type |
Books |