Successful nurse communication : safe care, healthy workplaces, & rewarding careers / Beth Boynton, RN, MS, Nurse Consultant, Portsmouth, New Hampshire.
Material type: TextPublisher: Philadelphia, PA : F.A. Davis Company, [CEM 342 Construction Cost Accounting Text]Copyright date: ©2016Description: xv, 224 p.: ill portraits ; 23 cmContent type:- text
- unmediated
- volume
- 9780803639454
- 0803639457
- 610.730699/ 23 BOY
- RT23 .B69 2016
- 2015 J-969
- WY 88
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Books | SUN - Main Library General Shelves | Text Books | 610.730699/ BOY (Browse shelf(Opens below)) | Available | 2018-4137 |
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610.730698/ SOK Moxby's Textbook for Nursing Assistants | 610.730699/ ARN Interpersonal relationships : | 610.730699/ ARN Interpersonal relationships : | 610.730699/ BOY Successful nurse communication : | 610.730699/ HAR Client Management and Leadership | 610.730699 REE Nursing in Partnership With Patients and Carers / | 610.730699 RIL Communication in Nursing |
Includes bibliographical references and index.
pt. I. Developing successful nurse communication. 1. Communication and behavior : A vision of successful nurse communication ; A behavioral approach to communication ; Communication styles and types ; Models of communication ; Variables that affect communication -- 2. Emotional intelligence : Models of emotional intelligence ; Emotional intelligence in nursing -- 3. Respectful and effective listening : Why listening is vital ; Listening styles ; Stages of listening ; Becoming a respectful listener ; GRRRR: a model for great listening ; Receiving feedback -- 4. Assertiveness : Why assertiveness is vital ; SBAR model ; I-statements ; Providing feedback.
pt. II. Why successful nurse communication is critical. 5. Patient safety : Defining patient safety ; A brief history of patient safety ; Primary organizations involved in patient safety ; Sentinel event statistics ; Root cause analysis ; Addressing sentinel events with communication -- 6. Patient experience : Therapeutic relationships ; Patient experience ; Motivational interviewing -- 7. Respectful workplaces : Types of abusive and disrespectful behavior ; Studying a pervasive problem ; Abusive and disrespectful behavior from patients ; Changing abusive behavior using respectful communication -- 8. Managing stress and strategies for self-care : Self-care ; The demands of nursing and stress ; Combating stress with self-care and communication.
pt. III. Organizations and successful nurse communication. 9. Understanding organizational culture : The significance of organizational culture ; Types of organization cultures ; Explicit and implicit rules in organizational culture -- 10. Collaboration and team development : Healthcare teams ; Stages of team development ; Teambuilding strategies ; Hierarchy and teamwork -- 11. Complex adaptive systems : Complicated versus complex systems ; A paradigm shift to complexity science ; Understanding complex adaptive systems ; Major properties of complex adaptive systems ; The complexity of nursing work -- 12. Change agents, quality improvement, and the learning organization : Nurses as change agents ; Quality improvement ; The learning organization ; Culture change ; Honoring nurses of the present.
pt. IV. Successful nurse communication in action. 13. Diversity, inclusion, and dignity : Diversity among healthcare consumers and within nursing ; Developing a positive attitude toward diversity ; Cultural competence ; Being open to diversity and creating a climate of inclusion ; Rankism and dignity -- 14. Health information technology and digital communication : Health information technology ; Digital communication -- 15. Preparing for leadership : Preparing nurse leaders ; Leadership competencies ; Leadership models in nursing ; Leadership styles ; Fundamentals of delegation ; Conflict management -- From theory to practice.
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