Improving communication / Suzanne Osborn, Michael T. Motley.

Includes bibliographical references and index.

pt. 1 Fundamentals: Communication, background concepts; Language, the basis of verbal messages; Nonverbal behavior; Developing your listening skills -- pt. 2 Interpersonal and small group settings: Self, personal and interpersonal perceptions; Relationships; Interpersonal communication dilemmas; Improving communication in small groups -- pt. 3 Public settings: Principles of public communication; Message preparation; Supporting materials; Organizing and outlining your speech; Presenting your speech; Informative speaking; Persuasive speaking.

... [T]his book [is designed] to improve communication in situations that many communicators find to be difficult. Virtually all of the information [the authors] present is aimed at increasing the potential for our communication encounters to have mutually satisfying and successful outcomes. Sometimes the information applies across the board to most any communication situation. Other times the information is more situation-specific. [The authors] have especially tried to highlight communication situations that most young adults find to be particularly problematic. P. xix.