Seybold, Patricia B. <br/><br/>
Customers.com :  how to create a profitable business strategy for the Internet and beyond / 
Patricia B. Seybold with Ronni T. Marshak. 
 - 1st ed. 
 - New York :  Times Business,  c1998. 
 - xx, 360 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0812930371 (acidfree paper) 
<br/><br/><label>LCCN: </label>98023469  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Communication systems.<br/>Internet marketing.<br/>World Wide Web.<br/>Internet.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S494 1998 
<br/><br/><label>Dewey Class. No.: </label>658.81202854678/  / SEY