Patient practitioner interaction : an experiential manual for developing the art of health care / Carol M. Davis.

Includes bibliographical references and index.

Basic awareness of self -- Family history -- Values as determinants of behavior -- Identifying and resolving moral dilemmas -- The nature of effective helping: empathy and sympathy vs pity -- Effective communication: problem identification and helpful responses -- Assertiveness skills and conflict resolution -- Communicating to establish rapport and reduce negativity using neurolinguistic psychology -- Communicating with cultural sensitivity -- The helping interview -- Health behavior and effective patient education -- Communicating with persons who have disabilities -- Sexuality and disability: effective communication -- Communicating with the dying and their families -- Stress management.