Technical communication : a reader-centered approach / Paul V. Anderson.

Includes bibliographical references (p. [633]-636) and index.

Part I. Introduction -- 1. Communication, your career, and this book -- 2. Overview of the reader-centered communication process: Obtaining a job -- Part II. Defining your communication's objectives -- 3. Defining your communication's objectives -- Part III. Planning -- 4. Planning for usability -- 5. Planning your persuasive strategies -- 6. Conducting research -- Part IV. Drafting prose elements -- 7. Drafting paragraphs, sections, and chapters -- 8. Beginning a communication -- 9. Ending a communication -- 10. Developing an effective style -- Part V. Drafting visual elements -- 11. Creating reader-centered graphics -- 12. Designing pages and screens -- Part VI. Evaluating and revising -- 13. Checking and reviewing drafts -- 14. Testing drafts for usability and persuasiveness -- 15. Revising -- Part VII. Applications of the reader-centered approach -- 16. Communicating electronically: Email and websites -- 17. Creating and delivering oral presentations -- 18. Creating communications with a team -- Part VIII. Client and service-learning projects -- 19. Managing client and service-learning projects -- Part IX. Superstructures -- 20. Reports -- 21. Proposals -- 22. Instructions -- Appendixes: -- A. Formats for letters, memos, and books -- B. Documenting your sources -- C. Projects.