Medical office administration [sound recording] : a worktext / Brenda A. Potter.

Originally published: Philadelphia, PA : Saunders, c2003.

Includes bibliographical references.

Working in the health care environment: Career of a medical administrative assistant; Health care team; Medical law; Medical ethics -- Interacting with patients: Diverse community of patients; Interpersonal communications; Appointment scheduling; Patient reception and registration -- Providing patient services: Health information management; Medical billing; Health insurance -- Directing the activities of the medical office: Business operations of the medical office; Financial management; Human resource management -- Preparing for your career: Job search essentials -- Appendices: Answers to checkpoint questions; Procedure competency checklists; Instructions for Lytec software; Medical abbreviations -- Glossary.

Distribution is restricted to RFB&D members who have a documented print disability such as a visual impairment, learning disability or other physical disability.

[This book] explores the career of a medical administrative assistant, beginning with the examination of the profession and the health care industry and continuing on to the daily responsibilities of a medical administrative assistant.... [It] is designed to meet the medical administrative competencies as developed by the American Association of Medical Assistants and the American Medical Technologists. -Pref.