Organizational behavior / John R. Schermerhorn, Jr., James G. Hunt, Richard N. Osborn.

Includes bibliographical references and index.

Environment -- Organizational Behavior Today -- Good Ideas + Entrepreneurship = Success -- Organizational Behavior Today -- What Is Organizational Behavior? -- Shifting Paradigms of Organizational Behavior -- Organizational Behavior and Diversity -- Learning About Organizational Behavior -- Organizational Behavior and the Learning Imperative -- Scientific Foundations of Organizational Behavior -- Organizations as Work Settings -- Purpose, Mission, and Strategies -- People and Work Systems -- Organizational Behavior and Management -- The Nature of Managerial Work -- The Management Process -- Managerial Roles and Networks -- Managerial Skills and Competencies -- Ethics and Organizational Behavior -- Ways of Thinking About Ethical Behavior -- Ethical Dilemmas in the Workplace -- Organizational Social Responsibility -- Work and the Quality of Life -- The High Performance Organization -- Ownership Begins at the Grassroots -- High Performance Context of Organizational Behavior -- Organizational Behavior and Changing Customer Expectations -- Organizational Behavior and the Changing Workforce -- Organizational Behavior and Changing Organizations -- What is a High Performance Organization? -- Emphasis on Intellectual Capital -- Key Components of High Performance Organizations -- Management Challenges of High Performance Organizations -- Environmental Linkages -- Internal Integration -- Middle Managers Roles -- High Level Leadership -- Greenfield Sites versus Redesigns -- Illustrative Case: Creating a High Performance Organization.

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