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003 | SUN | ||
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_aRT23 _b.B69 2016 |
060 | 0 | 0 | _a2015 J-969 |
060 | 1 | 0 | _aWY 88 |
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_a610.730699/ _223 _bBOY |
100 | 1 |
_aBoynton, Beth, _eauthor. _97746 |
|
110 |
_aBeth Boynton _97747 |
||
245 | 1 | 0 |
_aSuccessful nurse communication : _bsafe care, healthy workplaces, & rewarding careers / _cBeth Boynton, RN, MS, Nurse Consultant, Portsmouth, New Hampshire. |
260 |
_aPhiladelphia, PA : _bF.A. Davis Company, _c2016 |
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264 | 1 |
_aPhiladelphia, PA : _bF.A. Davis Company, _c[CEM 342 Construction Cost Accounting Text] |
|
264 | 4 | _c©2016 | |
300 |
_axv, 224 p.: _bill portraits ; _c23 cm. |
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336 |
_atext _btxt _2rdacontent |
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337 |
_aunmediated _bn _2rdamedia |
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338 |
_avolume _bnc _2rdacarrier |
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504 | _aIncludes bibliographical references and index. | ||
505 | 0 | _apt. I. Developing successful nurse communication. 1. Communication and behavior : A vision of successful nurse communication ; A behavioral approach to communication ; Communication styles and types ; Models of communication ; Variables that affect communication -- 2. Emotional intelligence : Models of emotional intelligence ; Emotional intelligence in nursing -- 3. Respectful and effective listening : Why listening is vital ; Listening styles ; Stages of listening ; Becoming a respectful listener ; GRRRR: a model for great listening ; Receiving feedback -- 4. Assertiveness : Why assertiveness is vital ; SBAR model ; I-statements ; Providing feedback. | |
505 | 0 | _apt. II. Why successful nurse communication is critical. 5. Patient safety : Defining patient safety ; A brief history of patient safety ; Primary organizations involved in patient safety ; Sentinel event statistics ; Root cause analysis ; Addressing sentinel events with communication -- 6. Patient experience : Therapeutic relationships ; Patient experience ; Motivational interviewing -- 7. Respectful workplaces : Types of abusive and disrespectful behavior ; Studying a pervasive problem ; Abusive and disrespectful behavior from patients ; Changing abusive behavior using respectful communication -- 8. Managing stress and strategies for self-care : Self-care ; The demands of nursing and stress ; Combating stress with self-care and communication. | |
505 | 0 | _apt. III. Organizations and successful nurse communication. 9. Understanding organizational culture : The significance of organizational culture ; Types of organization cultures ; Explicit and implicit rules in organizational culture -- 10. Collaboration and team development : Healthcare teams ; Stages of team development ; Teambuilding strategies ; Hierarchy and teamwork -- 11. Complex adaptive systems : Complicated versus complex systems ; A paradigm shift to complexity science ; Understanding complex adaptive systems ; Major properties of complex adaptive systems ; The complexity of nursing work -- 12. Change agents, quality improvement, and the learning organization : Nurses as change agents ; Quality improvement ; The learning organization ; Culture change ; Honoring nurses of the present. | |
505 | 0 | _apt. IV. Successful nurse communication in action. 13. Diversity, inclusion, and dignity : Diversity among healthcare consumers and within nursing ; Developing a positive attitude toward diversity ; Cultural competence ; Being open to diversity and creating a climate of inclusion ; Rankism and dignity -- 14. Health information technology and digital communication : Health information technology ; Digital communication -- 15. Preparing for leadership : Preparing nurse leaders ; Leadership competencies ; Leadership models in nursing ; Leadership styles ; Fundamentals of delegation ; Conflict management -- From theory to practice. | |
650 | 0 |
_aCommunication in nursing. _97748 |
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650 | 0 |
_aNursing _xMethods. _97749 |
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650 | 0 |
_aNurse and patient. _92890 |
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_aNursing _xmethods _97750 |
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_aCommunication _93825 |
650 | 2 | 2 |
_aNurse-Patient Relations _93131 |
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_aCommunication in nursing. _2fast _0(OCoLC)fst00870212 _97748 |
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650 | 7 |
_aNurse and patient. _2fast _0(OCoLC)fst01041457 _92890 |
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650 | 7 |
_aNursing. _2fast _0(OCoLC)fst01041731 _92889 |
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_aMethods (Music) _2fast _0(OCoLC)fst01423850 _97751 |
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