| 000 | 01500cam a22003614a 4500 | ||
|---|---|---|---|
| 999 |
_c5611 _d5611 |
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| 001 | 13546709 | ||
| 003 | SUN | ||
| 005 | 20181003140146.0 | ||
| 008 | 040402s2004 enka b 001 0 eng | ||
| 010 | _a 2004042105 | ||
| 020 | _a1403935033 (cloth) | ||
| 040 |
_aDLC _cSUNLIB _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.335 _b.V36 2004 |
| 082 | 0 | 0 |
_a658.8/ _222 _bVAN |
| 100 | 1 |
_aVandermerwe, Sandra. _915387 |
|
| 245 | 1 | 0 |
_aBreaking through : _bimplementing customer focus in enterprises / _cSandra Vandermerwe. |
| 246 | 3 | 0 | _aCustomer focus in enterprises |
| 260 |
_aHoundmills, Basingstoke, Hampshire ; _aNew York : _bPalgrave Macmillan, _c2004. |
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| 300 |
_axi, 209 p. : _bill. ; _c24 cm. |
||
| 440 | 0 |
_aBloomberg professional library _915388 |
|
| 504 | _aIncludes bibliographical references (p. 191-198) and index. | ||
| 650 | 0 |
_aConsumer satisfaction. _915389 |
|
| 650 | 0 |
_aCustomer relations. _910323 |
|
| 650 | 0 |
_aOrganizational change. _915390 |
|
| 650 | 0 |
_aOrganizational effectiveness. _98464 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/hol056/2004042105.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/hol053/2004042105.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/fy046/2004042105.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
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